Last update on 21.04.2023

1. INTRODUCTION

1.1. By using, visiting and/or accessing any part of the Alphabookbet.com website and or any sub-domain, website or mobile application that we own or operate (the “Website”) and/or registering an account on the Website you agree to be bound by these Terms and Conditions, our Privacy Policy, our Cookies Policy and any other rules applicable to our betting or gaming products available on the Website (together the "Terms"), and are deemed to have accepted and understood all the Terms.

1.2. You should read the Terms carefully and, in the case, if you do not agree with them and/or cannot accept them, please do not use, visit or access the Website.

1.3. These Terms may be changed by us from time to time for any reason (including compliance with applicable legislation or requirements of regulators). Current version of the Terms will be available on the Website. If you continue to use the Website after such changes come into effect you are deemed to have accepted such changes to the Terms.

1.4. Website is operated by Alphabook N.V., (trading as Alphabook) whose registered office address is Abraham de Veerstraat 9, Willemstad, Curaçao, is licensed and regulated by the Government of Curaçao under the Master Gaming Licence 365/JAZ to provide online casino, issued under the laws of Curaçao. Company number 161871. Sinderet Limited is a Cyprus based company with company number HE 452182, who act as payment agent for Alphabook and whose address is at Kallipoleos 15, Amaral Building 30, Office 402, Nicosia.

1.5. Reference to “you”, “your”, “customer”, “user” or “player” shall mean any person using the Website or any services available thereon and/or any registered customer of the Website.

1.6. Reference to “games” shall mean Casino, Live Casino, Sportsbook, cards, and other games as may from time to time become available on the Website. We reserve the right to add and remove Games from the Website at our own discretion.

2. ACCOUNT

2.1. Legal requirements

2.1.1 Reference to the “Account” shall mean an account registered by you on the Website after accepting and agreeing to these Terms. By registering an Account, you declare that you are over 18 years of age or of a higher minimum legal age as stipulated in the jurisdiction of your residence under the laws applicable to you. It is your sole responsibility to know whether the services available on the Website are legal in the country of your residence. Persons who are under age of 18 years are not allowed to use the Website and/or any services available on it.

2.1.2 Restricted jurisdictions. You are not allowed to register on the Website and use our services if you are a resident of Afghanistan, Albania, Aruba, the Bahamas, Barbados, Belgium, Bonaire, Botswana, Burkina Faso, Belarus, Benin, Cayman Islands, Curacao, Cuba, Cyprus, Democratic People's Republic of Korea, France, Ghana, Georgia, Gibraltar, Haiti, Hungary, Iran, Iraq, Israel, Jamaica, Jordan, Lithuania, Mali, Malta, Mauritius, Morocco, Montenegro, Myanmar, Netherlands, Nicaragua, Nigeria, Pakistan, Panama, Poland, Russia, Saba, Senegal, Slovakia, South Sudan, Spain, Statia, St Maarten, Sweden, Syria, Trinidad and Tobago, Turkey, Uganda, United Kingdom, USA, Ukraine, Vanuatu, Venezuela, Yemen, Zimbabwe. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.

2.2 Registration of Account

2.2.1 In order to place bets, play games and deposit money you need to register the Account on the Website.

2.2.2 To register the Account, you must provide complete and up-to-date information including a mobile number, e-mail address, username, password and other mandatory information requested on the registration form.

2.2.3 By registering the Account on the Website, you agree to specify your legal name. We may take action to check the accuracy of the information you provide. You’re not allowed to change this data, but there are cases in which you can individually request for changing of data by contacting Website customer support, such as an honest mistake etc.

2.2.4 If you choose, or you are provided with a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We are not responsible for any abuse or misuse of your Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party. We will never ask you to reveal your password and will never initiate contact with you to ask you for the memory joggers associated with your password.

2.2.5 Employees, former employees of service providers and/or affiliated persons are not permitted to register the accounts on the Website and cannot exploit the services and promotions available on it. Same rules apply to family members of the above mentioned. Violation of this rule will result in the account being permanently closed and the referred accounts will be considered as fraudulent. Any winnings derived from such activities will be deemed as forfeited by the account holder and only the deposited amount will be returned to the account holder.

2.3 Account Issues

2.3.1. If you forget your password or think that somebody knows details of your personal data, moreover if you suspect that another user is taking an unfair advantage through cheating or collusion you must report the suspicion to us.

2.3.2. We reserve the right to declare any bet or transaction void partially or in full if we, at our own discretion, would deem it obvious that any of the following circumstances have occurred:

1) the Account holder or people associated with the Account holder may directly or indirectly influence the outcome of an event;

2) the Account holder and or people associated with the Account holder are directly or indirectly avoiding the rules of the Website;

3) the result of an event or the bet has been directly or indirectly affected by criminal activity;

4) the odds of an event have significantly been changed due to a public announcement in relation to the event;

5) bets have been placed that would not have been accepted otherwise, but they were accepted during periods when the Website have been affected by technical problems;

6) due to an error, such as a mistake, misprint, technical error, human error, force majeure or otherwise, bets have been offered, placed and or accepted due to this error.

2.3.3. When we close or suspend an Account for whatever reason, we reserve the right to close any future Accounts that may be registered by the same person, device, address, or that may use the same payment wallets or credit cards and void/cancel all bets and transactions of that Accounts.

2.3.4. We offer two-factor authentication (2FA) as additional protection from unauthorised use of your Account. You are responsible for keeping your login information confidential and making sure it cannot be accessed by another person.

2.4. By registering the Account on the Website, you undertake, declare and warrant that:

2.4.1. You are over 18 years of age or such higher minimum legal age of majority as stipulated in the laws of jurisdiction applicable to you and, under the laws applicable to you, you are allowed to participate in the Games offered on the Website.

2.4.2. You will use this Website and your Account solely on your own behalf and exclusively for the purpose of your genuine participation in the Games and not for any financial or other operations; your participation in the Games will be strictly in your personal non-professional capacity for recreational and entertainment reasons only. Any use of the Website and/or any services available on it by a corporate player or for commercial purposes is prohibited..

2.4.3. You participate in the Games on your own behalf and expressly not on behalf of any other person or company.

2.4.4. You are not resident in Afghanistan, Albania, Aruba, the Bahamas, Barbados, Belgium, Bonaire, Botswana, Burkina Faso, Belarus, Benin, Cayman Islands, Curacao, Cuba, Cyprus, Democratic People's Republic of Korea, France, Ghana, Georgia, Gibraltar, Haiti, Hungary, Iran, Iraq, Israel, Jamaica, Jordan, Lithuania, Mali, Malta, Mauritius, Morocco, Montenegro, Myanmar, Netherlands, Nicaragua, Nigeria, Pakistan, Panama, Poland, Russia, Saba, Senegal, Slovakia, South Sudan, Spain, Statia, St Maarten, Sweden, Syria, Trinidad and Tobago, Turkey, Uganda, United Kingdom, USA, Ukraine, Vanuatu, Venezuela, Yemen, Zimbabwe.

2.4.5. All information that you provide to us is true, complete, and correct, and that you shall immediately notify us of any change of such information.

2.4.6. You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from us.

2.4.7. All money that you deposit into your Account is not tainted with any illegality and, in particular, do not originate from any illegal activity or source.

2.4.8. You understand that by participating in the Games you take the risk of losing money deposited into your Account.

2.4.9. You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games. We hereby reserve the right to invalidate or close your Account or invalidate your participation in a Game in the event of such behaviour.

2.4.10. In relation to deposits and withdrawals of funds into and from your Account, you shall only use credit cards and other financial instruments that are valid and lawfully belong to you.

2.4.11. The computer software that we make available to you is owned by us or other third parties and protected by copyright and other intellectual property laws. You may only use the software for your own personal, recreational uses in accordance with all rules, terms and conditions hereby established and in accordance with all applicable laws, rules and regulations.

2.4.12. Games played on the Website should be played in the same manner as games played in any other setting. You shall be courteous to other players and our representatives and shall avoid rude or obscene comments, including in chat rooms.

2.4.13. This is your first registration on the Website.

2.4.14. You have not been self-excluded from any gambling website in the past 12 months.

2.4.15. You are aware and acknowledge that Website sets certain limitations to the maximum prizes that can be won per 24 hours and/or can be withdrawn per 24 hours.

2.4.16. Upon the suspicion of any use of the Website and/or any services available on it in breach of article 2, we reserve the right to change or terminate any bonuses, cancel any winnings and close your Account involved.

3. MULTI ACCOUNTS

3.1. You can sign up (register) and use only one Account on the Website.

3.2. Only one Account for each household, IP address and computer or device is allowed. If two or more users share the same household, IP address and computer or device we must be informed by the respective Accounts’ holders in advance

3.3. The use of multiple Accounts is strictly prohibited. Upon the suspicion of the multiple registration or attempt to register more than one Account, for whatever reason, we may block or close any or all of your Accounts at our discretion. We may also void all the bets that have been placed in any of your Accounts, block/terminate/change bonuses and gifts and void withdrawal requests. In addition, any returns, winnings, or bonuses have been gained or accrued during any of your Accounts lifecycle will be forfeited from you.

4. PAYMENTS POLICY

4.1. Payouts

4.1.1 When the outcome of a Game you participate in becomes determined or, where applicable, we have confirmed the relevant result of an event and settled the markets; all winnings will be available on your Account.

4.1.2. If we mistakenly credit your Account with winnings that do not belong to you, whether due to a technical or human error or otherwise, the amount will remain property of us and the amount will be deducted from your Account. If prior to us becoming aware of the error you have withdrawn funds that do not belong to you, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately.

4.1.3. We will carry out additional verification and identification procedures for any withdrawal or reserves the right to carry such verification procedures at any level of withdrawals. All transactions will be checked to prevent money laundering.

4.2. Deposits

4.2.1. To have a possibility to place bets and play for real money you have to deposit money into your Account. You can deposit at any time online by using your debit or credit card, e-wallet, via a bank transfer or via all available deposit methods. All available deposit methods you can find in “Deposit page” on the Website. Cash or cheques are not an accepted method of deposit. Please note that some of the methods may not be available in some countries.

4.2.2. We accept payments in various currencies. Any payment received by us in a currency other than the currency of your Account will be converted into the currency of your Account, at the prevailing exchange rate. Please note that any exchange premiums are payable by you.

4.2.3. We reserve the right to use additional procedures and means to verify your identity (KYC) when effecting deposits into an Account and to close an Account if you fail to send these documents to us.

4.2.4. We reserve the right to request additional source of funds based on a case-by-case basis and to close an Account if you fail to send these documents to us.

4.2.5. We do not grant any credit for the use of its services.

4.2.6. By depositing you confirm that all deposited funds rightfully belong to you and that the funds have not been obtained or derived from any illegal means, are authorized and you won’t USD to decline them or take any action which will cause such payment to be reversed by the third party, in order to avoid any legitimate liability.

4.2.7. As a prevention of money laundering, a deposit must be wagered at least once before a withdrawal can be made. Please note that if wagering requirements are in place, the wagering requirement needs to be respected before a withdrawal is requested.

4.2.8. We do not allow making 3rd party deposits (by a friend, relative, partner, wife or husband). All payments have to be made from an Account/system or credit card that is registered on the Account holder. If the 3rd party deposits are noticed all winnings will be forfeited and sent back to us, and the deposit will be returned to the rightful owner of an Account/credit card. If banking transfer requires a charge while returning money back to the rightful owner it will be paid by a receiver.

4.2.9. You may only deposit the maximum amount of Euro 100000 (or the equivalent in your Account currency) in any 24 hours unless a larger amount has been agreed by us. Any deposits above said maximum amount may be cancelled and returned.

4.2.10. We reserve the right to request you to provide source of funds when you make a deposit of an amount greater than Euro 2000 (or the equivalent in your Account currency).

4.3. Withdrawals

4.3.1. Player must make minimum one successful deposit rule to be able to make a withdrawal. You have to provide your KYC documents, credit card pictures (both sides, front and back. The card number should be with the first 6 and last 4 digits of the card clearly readable, while the remaining digits of the card number and CVV / CVC code should not be visible) and bank statement, copy of a personal identification document, proof of address, proof of ownership of any other used payment method when claiming the withdrawal for the first time. Additional requirements depending on payment channels will apply.

4.3.2. We reserve the right to change the maximum allowed sum for each payment system per one transaction at any time and without prior notification.

4.3.3. A withdrawal request will not be processed until all wagering requirements have been met.

4.3.4. It will not be possible to withdraw funds marked as “Bonus”, as well as funds stuck in an aborted game.

4.3.5. We have the right to refuse withdrawal if the total bet amount is less than the amount of the last deposit. You have to turn over the initial deposit at least one time before being able to withdraw.

4.3.6. All withdrawal requests are processed within three (3) banking days, but there are cases where these timing can be longer, depending on payment channels, additional account checks and public holidays.

4.3.7. A user cannot withdraw funds in excess of his/her Account balance

4.3.8. Withdrawals will be done through the same payment method and payment details, chosen by you when placing a deposit, unless we are unable to do so or decide otherwise. This is at our discretion. If you have deposited using several payment methods, we reserve the right to split your withdrawal across such payment methods and process each part through the respective payment method at our discretion and in accordance with anti-money laundering policies and regulations.

4.3.9. All deposits/withdrawals made to/from your Account, are transferred to/from bank account/s, debit/credit card/s, wallet or any other payment options available in your account, which belong solely to you and are in your name.

4.3.10. It is prohibited to make any withdrawal from your Account, bank account/s, debit/credit card/s, wallet or any other payment options which do not belong (solely) to you. This is in order to prevent that we transfer funds to persons who have not been duly identified by us, in accordance with anti-money laundering policies and regulations.

4.3.11. When a withdrawal is cancelled, the funds are returned back to your Account and you can make use of those funds accordingly on the Account. We do not assume any responsibility for any funds lost during gameplay following a withdrawal cancellation either by you or by us.

4.3.12. Please be advised that our products are consumed instantly during gameplay. Thus, we cannot provide refunds, returns of monies, or cancellation of the requested service when playing. If you play a Game with real money, the money will be drawn from your Account instantly.

4.3.13. You may only withdraw the maximum amount of Euro 5,000 (or the equivalent in your Account currency) in any 24 hour and maximum amount of Euro 50,000 (or the equivalent in your Account currency) in a 30 days’ period unless a larger amount has been agreed by us.

4.3.14. We have the right to reject a withdrawal request if the suspicion arises that funds are being withdrawn for any fraudulent or money laundering reasons, pending the investigation thereto.

4.3.15. Notwithstanding the maximum withdrawal amount as defined in article 4.3.13, the maximum withdrawal amount is limited by the limitations set by the payment method chosen by you when placing the deposit.

4.3.16. Prior to accepting a withdrawal we may request that you provide legal identification for example certified copies of passports, ID cards or other such documentation as we feel is required in the circumstances. We may also carry out phone verification, face verification or other such verification as is required to ensure that you are who you say you are.

4.3.17. You can only have one pending withdrawal (i.e. requested but not processed) per payment method at any one time. Furthermore, depending on the method used, you can make only one withdrawal request per 24 hours period.

4.3.18. If you win more than Euro 50,000 (or the equivalent in your Account currency), we reserve the right to divide the payout into monthly instalments of maximum Euro 50,000 (or the equivalent in your Account currency), until the full amount is paid out. All progressive jackpot wins will be paid in full.

4.3.19. The maximum winning amount per 24 hours (including, but not limited to NetEnt: Starburst Extreme game) for one Customer cannot exceed Euro 150,000 or the equivalent in your Account’s currency. Any winnings above said maximum amount may be cancelled by us

4.4. Cryptocurrency Rules

4.4.1. Deposits and withdrawals can also be made in cryptocurrency, but you may not be allowed to bid or make any wagers in cryptocurrency.

4.4.2. Cryptocurrency transactions with all types of cryptocurrencies on the Website may be processed by third party payments services providers. Currently such transactions are processed by Beamo Inc, 1070 Montgomery Road, Altamonte Springs, Florida, 32714

4.4.3. We do not guarantee and are not responsible for the availability of third party payments services providers available on the Website.

4.4.4. Cryptocurrency transactions might not be available, may be interrupted, delayed or suspended due to failures, errors, omissions or loss of transmitted information that is beyond our control.

4.4.5. Cryptocurrency transactions are final once initiated and cannot be cancelled or refunded due to the nature of cryptocurrency network.

4.4.6. All deposits via Beamo will be automatically converted into customers’ account currency (i.e. EUR, USD) during the deposit process and credited to customers’ account in fiat currency. We are not responsible for any possible exchange fluctuations during the deposit process and it is customers’ responsibility to ensure that provided exchange rates by Beamo are acceptable.

4.4.7. Due to the nature of cryptocurrency such transactions might not be instant and the customer might receive higher or lower amount in fiat currency. We are not responsible for any such fluctuations.

4.4.8. Withdrawal requests via cryptocurrencies are allowed on the Website. You may request a withdrawal to preferred cryptocurrency offered on the Website. The conversion from fiat currency to cryptocurrency occurs during the approval of such request (subject to anti-fraud, AML and various other administrative checks). Please be aware that there might be fluctuations in exchange rates between the approval of given transaction and the crypto funds reaching your account balance. We are not responsible for any such fluctuations.

4.4.9. You acknowledge and accept all risks that are associated with cryptocurrency transactions, including and not limited to, those arising as a result of price fluctuations and in particular the irreversibility of transactions. You acknowledge that cryptocurrency value can change dramatically depending on the market value.

4.4.10. You acknowledge that due to cryptocurrency exchange rate updates the cryptocurrency price for each potential cryptocurrency transaction may change and you undertake to track these changes independently.

4.4.11. There are different types of cryptocurrencies might be available. It is your responsibility to ensure that deposits and withdrawal transactions are made to correct wallets and cryptocurrency types. We are not responsible for any potential losses related to incorrect selections of cryptocurrencies, wallets etc.

4.4.12. You acknowledge that third party payments services providers may apply restrictions to cryptocurrency transactions, including limits to the amount of cryptocurrency that you may deposit or withdraw per transaction.

4.4.13. Fees, applicable to cryptocurrency transactions, are introduced and charged directly by cryptocurrency payments providers in accordance with their terms and conditions. A transaction fee will be added by the cryptocurrency network to the total cost of cryptocurrency transaction.

4.4.14. Any applicable fees to be charged for the cryptocurrency transactions will be shown at the time of making a transaction, before confirmed by you.

4.4.15. You acknowledge and accept that cryptocurrency transaction identified as potentially high-risk may be cancelled.

4.4.16. You acknowledge that there may be some delays from third party payments services providers, due to which your private account may not reflect changes related to transactions.

4.4.17. You undertake to refrain from using cryptocurrency as a method for deposit / withdrawal in the jurisdictions where the use of cryptocurrency is restricted or banned.

4.4.18. You acknowledge to run through any additional verification procedures as may be required due to cryptocurrency transaction. These may include and are not limited to proof of identity and proof of address checks, suspicious transaction monitoring, AML and anti-fraud checks, any additional questions and requests to upload particular documents.

5. ACCOUNT CLOSURE

5.1. You may close your Account at any time and request a withdrawal of the balance of the Account, subject to the deduction of relevant withdrawal charges. To close your Account, you must first cancel any open bets if applicable, and contact the Website customer support. The effective closure of the Account will correspond to the termination of agreement with us. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction you shall inform us.