Last update on 13.06.2024

1. INTRODUCTION

1.1. By using, visiting and/or accessing any part of Alphabookbet.com website and/or any sub-domain, website or mobile application that we own or operate (the “Website”) and/or registering an account on the Website you agree to be bound by these Terms and Conditions, our Privacy Policy, our Cookies Policy and any other rules or policies applicable to the betting or gaming products available on the Website (together the "Terms"), and are deemed to have read, accepted and understood all the Terms.

1.2. You should read the Terms carefully and, in the case, if you do not agree with them and/or cannot accept them, please do not use, visit or access the Website.

1.3. These Terms may be changed by us from time to time for any reason (including, without limitation, compliance with applicable legislation or requirements of the regulators). Current version of the Terms will be available on the Website. If you continue to use the Website after such changes come into effect you are deemed to have accepted such changes to the Terms.

1.4. Website is operated by Alphabook N.V. (trading as Alphabook), whose registered office address is at Abraham de Veerstraat 9, Willemstad, Curaçao and who is licensed and regulated by the Government of Curaçao under the Master Gaming License 365/JAZ permitting the provision of online casino and sports betting activities in accordance with the laws of Curaçao. The company number is 161871. Sinderet Limited is a Cyprus-based company with the company number HE 452182, who acts as a payment agent for Alphabook and whose registered address is at Amaral 30 Building, 4th floor, Flat/Office 402, 1055 Nicosia, Cyprus.

1.5. Reference to “you”, “your”, “customer”, “user” or “player” shall mean any person using the Website or any services available thereon and/or any registered customer of the Website.

1.6. Reference to “we”, “us”, “our”, “company”, or “Alphabook” shall mean Alphabook N.V., the operator of the Website, including its subsidiaries, directors, officers, employees, agents and assigns.

1.7. Reference to “games” shall mean Casino, Live Casino, Sportsbook, cards, and other games or products as may become available on the Website from time to time (the “Games”). We reserve the right to add and remove any Games from the Website at our own discretion.

2. ACCOUNT

2.1. Legal requirements

2.1.1 Reference to the “Account” shall mean an account registered by you on the Website after accepting and agreeing to these Terms. By registering an Account, you declare that you are over 18 years of age or of a higher minimum legal age as stipulated in the jurisdiction of your residence under the laws applicable to you. It is your sole responsibility to know whether the services available on the Website are legal in the country of your residence. Persons who are under the age of 18 years are strictly prohibited from using the Website and/or any products or services available thereon.

2.1.2 Restricted jurisdictions. You are not allowed to register on the Website and use our products or services if you are a resident of Afghanistan, Albania, Aruba, the Bahamas, Barbados, Belgium, Bonaire, Botswana, Burkina Faso, Belarus, Benin, Cayman Islands, Curacao, Cuba, Cyprus, Democratic People's Republic of Korea, France, Ghana, Georgia, Gibraltar, Haiti, Hungary, Iran, Iraq, Israel, Jamaica, Jordan, Lithuania, Mali, Malta, Mauritius, Morocco, Montenegro, Myanmar, Netherlands, Nicaragua, Nigeria, Pakistan, Panama, Poland, Russia, Saba, Senegal, Slovakia, South Sudan, Spain, Statia, St Maarten, Sweden, Syria, Trinidad and Tobago, Turkey, Uganda, United Kingdom, USA, Ukraine, Vanuatu, Venezuela, Yemen, Zimbabwe. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.

2.2 Registration of Account

2.2.1 In order to place bets, play Games and deposit money you need to register the Account on the Website.

2.2.2 To register the Account, you must provide complete and up-to-date information including a mobile number, e-mail address, username, password and other mandatory information requested on the registration form.

2.2.3 By registering the Account on the Website, you agree to specify your legal name. At any time, we may take action to check the accuracy of the information you provide. You are not allowed to change such information or data you provide, but there are cases (such as an honest mistake, etc.) in which you can individually request for a change of information or data by contacting the Website’s customer support at support@alphabookbet.com

2.2.4 If you choose, or you are provided with a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We are not responsible for any abuse or misuse of your Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details or any such information to any third party. We will never ask you to reveal your password, nor will we ever initiate contact with you to ask you for the memory joggers associated with your password or the Account.

2.2.5 Employees, former employees, agents, former agents and/or any affiliated persons of the service providers are not permitted to register the Account(s) on the Website and cannot exploit products, services and promotions available thereon. The above-mentioned restriction equally applies to family members of the service providers. Violation of this restriction/rule will result in the Account being permanently closed and any referred Accounts will be considered fraudulent. Any winnings derived from the activities of such Accounts will be deemed forfeited by the Account holder and only the deposited amount will be returned to the Account holder.

2.3 Account Issues

2.3.1. If you forget your password or suspect that someone else has access to your personal information or data, or if you believe another user is taking an unfair advantage through cheating or collusion, you must report your suspicion to us immediately.

2.3.2. We reserve the right to declare any bet or transaction void, in part or in full, if we, at our absolute discretion, would deem it obvious that any of the following circumstances have occurred:

1) the Account holder and/or individual(s) associated with the Account holder may directly or indirectly influence the outcome of an event;

2) the Account holder and/or individual(s) associated with the Account holder are directly or indirectly avoiding or breaking the rules of the Website;

3) the result of an event or bet has been directly or indirectly affected by criminal activity;

4) the odds of an event have significantly been changed due to a public announcement in relation to the event;

5) bets had been placed that would not have otherwise been accepted under normal circumstances, but were accepted during periods when the Website was affected by or experiencing any technical issues;

6) due to an error, such as a mistake, misprint, technical error, human error, force majeure or otherwise, bets have been offered, placed and/or accepted due to such error(s).

2.3.3. When we close or suspend the Account for whatever reason, we reserve the right to close any future Accounts that may be registered, or are believed to be registered, by the same person, device, address, or that may use the same payment wallets or credit cards, as well as to void/cancel any and all bets and transactions of such Account(s).

2.3.4. We offer two-factor authentication (2FA) as additional protection from unauthorised use of your Account. You are responsible for keeping your login information confidential and making sure it cannot be accessed by another person or any other third party.

2.4. By registering the Account on the Website, you undertake, declare and warrant that:

2.4.1. You are over 18 years of age, or such higher minimum legal age of majority as stipulated in the laws of jurisdiction applicable to you, and, under the laws applicable to you, you are allowed to participate or engage in the Games offered on the Website.

2.4.2. You will use this Website and your Account solely on your own behalf and exclusively for the purpose of your genuine participation in the Games and not for any financial or other operations; your participation or engagement in the Games will be strictly in your personal, non-professional capacity for recreational and entertainment reasons only. Any use of the Website and/or any services available thereon by a corporate player or for commercial purposes is strictly prohibited.

2.4.3. You participate in the Games solely on your own behalf and not on behalf of any other person or company.

2.4.4. You are not a resident in Afghanistan, Albania, Aruba, the Bahamas, Barbados, Belgium, Bonaire, Botswana, Burkina Faso, Belarus, Benin, Cayman Islands, Curacao, Cuba, Cyprus, Democratic People's Republic of Korea, France, Ghana, Georgia, Gibraltar, Haiti, Hungary, Iran, Iraq, Israel, Jamaica, Jordan, Lithuania, Mali, Malta, Mauritius, Morocco, Montenegro, Myanmar, Netherlands, Nicaragua, Nigeria, Pakistan, Panama, Poland, Russia, Saba, Senegal, Slovakia, South Sudan, Spain, Statia, St Maarten, Sweden, Syria, Trinidad and Tobago, Turkey, Uganda, United Kingdom, USA, Ukraine, Vanuatu, Venezuela, Yemen, Zimbabwe.

2.4.5. You confirm that all information and data that you provide to us is true, complete, and accurate and agree to promptly notify us of any changes to such information or data.

2.4.6. You assume and accept sole responsibility for determining, reporting, accounting for and paying any taxes applicable to you under relevant laws and jurisdiction for any winnings or payments you receive from us.

2.4.7. All money that you deposit into your Account is not tainted with any illegality or fraud and, in particular, do not originate from any illegal or fraudulent activity or source.

2.4.8. You understand and acknowledge that, by participating or engaging in the Games, you take the risk of losing money deposited into your Account.

2.4.9. You are not and shall not be involved in any fraudulent, collusive, fixing or other unlawful activities in relation to your or any third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for your participation or engagement in any of the Games. We hereby reserve the right to invalidate or close your Account or invalidate your participation in any Game(s), whether temporary or permanently, in the event of such behaviour.

2.4.10. In relation to deposits and withdrawals of funds into and from your Account, you shall only use credit cards, debit cards and other financial instruments that are valid and lawfully belong to you.

2.4.11. The computer software that we make available to you is owned by us, or other third parties, and protected by copyright and other intellectual property laws. You may only use the software for your own personal, recreational uses in accordance with all rules, policies and terms and conditions hereby established and in accordance with all applicable laws, rules and regulations.

2.4.12. The Games played on the Website should be played in the same manner as games played in any other setting. You shall, at all times, be courteous to other players/users and our representatives and shall avoid rude or obscene comments, including in chat rooms.

2.4.13. This is your first registration on the Website.

2.4.14. You have not been self-excluded from any gambling website(s) in the past 12 months.

2.4.15. You are aware and acknowledge that Website sets certain limitations to the maximum prizes that can be won per 24 hours and/or can be withdrawn per 24 hours.

2.4.16. Upon the suspicion of any use of the Website and/or any products and services available thereon in breach of this Article 2, we reserve the right to change or terminate any bonuses awarded to the Account(s) involved, cancel any winnings and close such Account(s).

3. MULTI ACCOUNTS

3.1. You can sign up (register) and use only one Account on the Website.

3.2. Only one Account for each household, IP address and computer or device is allowed. If two or more users share the same household, IP address and computer or device, we must be informed by the respective Accounts’ holders in advance.

3.3. The use of multiple Accounts is strictly prohibited. Upon the suspicion of the multiple registrations or any attempt(s) to register more than one Account, for whatever reason, we may block or close any or all of your Accounts at our discretion. In addition, we may void any and all bets that have been placed in any of your Accounts, block/terminate/change bonuses and gifts and void any withdrawal requests. Furthermore, any returns, winnings, or bonuses have been gained or accrued during any of your Accounts lifecycle will be forfeited from you.

4. PAYMENTS POLICY

4.1. Payouts

4.1.1 When the outcome of the Game you participate in is determined or, where applicable, we have confirmed the relevant result of an event and settled the markets, all winnings will be available on your Account.

4.1.2. If we mistakenly credit your Account with winnings that are not rightfully yours, whether due to a technical error, human error or otherwise, the credited amount will remain our property and will be automatically deducted from your Account. If you withdraw the funds that do not belong to you and are not rightfully yours before we become aware of the error, without prejudice to other legal remedies and actions available, the mistakenly credited amount will constitute a debt owed by you to us. In case of an incorrect crediting, you are obliged to notify us immediately.

4.1.3. We will carry out additional verification and identification procedures for any withdrawal(s). All transactions will be checked to prevent money laundering. Any and all withdrawals will be suspended until all checks have been completed.

4.2. Deposits

4.2.1. In order to have a possibility of placing bets and playing for real money you have to deposit money into your Account. You can deposit online at any time either by using your debit or credit card, e-wallet, via a bank transfer or via any other available deposit method(s). All available deposit methods can be found on the “Deposit” page of the Website. Cash or cheques are not accepted as deposit methods. Please note that some methods may not be available in certain countries.

4.2.2. We accept payments in various currencies. Any payment received by us in a currency other than the currency of your Account will be converted into the currency of your Account at the prevailing exchange rate. Please note that any exchange premiums are payable by you.

4.2.3. We reserve the right to employ additional procedures and means to verify your identity (KYC) when effecting deposits into the Account and to suspend or close the Account if you fail to provide relevant documents to us. Such documents may be shared with third parties we engage for payment processing, such as financial institutions and payment service providers.

4.2.4. We reserve the right to request additional source of funds documentation based on a case-by-case basis and close the Account if you fail to provide such documents to us. Such documents may be shared with third parties we engage for payment processing, such as financial institutions and payment service providers.

4.2.5. We do not grant any credit for the use of products and services on the Website.

4.2.6. By depositing you confirm that all deposited funds rightfully belong to you, and that such funds have not been obtained or derived from or through any illegal or fraudulent means. Once the deposit has gone through, you will not take any action which will cause such payment(s) to be reversed by the third party in order to avoid any legitimate liability.

4.2.7. As a prevention of money laundering, a deposit must be wagered at least once before a withdrawal can be requested or made. Please note that if any wagering requirements are in place, such wagering requirement(s) need(s) to be respected and met before a withdrawal is requested.

4.2.8. We do not allow making third-party deposits (i.e. by a friend, relative, partner, wife or husband, or any other). All payments have to be made from/in the Account or credit or debit card registered under the name of the Account holder. If the third-party deposits are noticed by us, all winnings will be forfeited and sent back to us, and such deposit(s) will be returned to the rightful owner of the Account or credit or debit card. If a transfer incurs any charges when returning money to the rightful owner, the receiver will be responsible for covering such charges.

4.2.9. You may only deposit a maximum amount of Euro 50,000 (or the equivalent in your Account currency) in any 24 hours unless a larger amount has been agreed and authorised by us. Any deposits above said maximum amount may be cancelled and returned to you.

4.2.10. We reserve the right to request you to provide source of funds documentation when making, or attempting to make, a deposit in an amount greater than Euro 2,000 (or the equivalent in your Account currency), or for any other reason at our sole discretion.

4.3. Withdrawals

4.3.1. To initiate a withdrawal, you must have made at least one successful deposit. You must provide KYC documents and may be asked for proof of ownership for payment methods used when requesting the withdrawal for the first time. If requested, these should include clear pictures of credit or debit cards (displaying the cardholder name, expiry date, and card number with the first 6 and last 4 digits of the card clearly readable, while the remaining digits of the card number and CVV / CVC code not visible), along with the bank statement(s), a copy of a personal identification document and proof of address. Additional requirements may apply depending on payment channels used.

4.3.2. We reserve the right to change the maximum allowed sum for each payment system per one transaction, at any time and without prior notification.

4.3.3. A withdrawal request will not be processed until all wagering requirements have been met.

4.3.4. It will not be possible to withdraw funds marked as “Bonus”, as well as funds stuck in an aborted game.

4.3.5. We reserve the right to decline a withdrawal request if the total bet amount is less than the amount of the last deposit. Additionally, you must wager the initial deposit at least once before being eligible to make a withdrawal.

4.3.6. All withdrawal requests are typically processed within three (3) banking days. However, in some cases, processing times may be longer due to factors such as additional Account checks, public holidays, and aspects concerning the payment channels used.

4.3.7. A user cannot withdraw funds in excess of his/her Account balance.

4.3.8. Withdrawals will be made using the same payment details and through the same payment method selected by you when making a deposit, unless circumstances prevent us from doing so, or we decide otherwise, at our discretion. If you have deposited using several payment methods, we reserve the right to split your withdrawal across such payment methods and process each portion accordingly, through the respective payment method, at our discretion and in accordance with anti-money laundering policies and regulations.

4.3.9. All deposits and withdrawals made to and from your Account are transferred to and from the bank account(s), credit or debit card(s), e-wallet(s), or any other payment options available in your Account, which belong solely to you and are in your name.

4.3.10. It is prohibited to make any withdrawal(s) from your Account, bank account(s), credit or debit card(s), e-wallet(s), or any other payment options available in your Account, which do not belong (solely) to you. This measure is implemented to ensure that we do not transfer funds to individuals who have not been properly identified by us, in compliance with anti-money laundering policies and regulations.

4.3.11. When a withdrawal is cancelled, the funds are returned back to your Account and you can make use of such funds accordingly on the Account. We do not assume or accept responsibility for any funds lost during gameplay subsequent to a withdrawal cancellation, whether initiated by you or by us.

4.3.12.Please be advised that our products are consumed instantly during gameplay. Thus, we are unable to provide refunds, returns of monies, or cancellation of the requested service during play. If you engage in the Game with real money, the funds will be deducted from your Account immediately.

4.3.13. You may only withdraw a maximum amount of Euro 5,000 (or the equivalent in your Account currency) in any 24 hour and a maximum amount of Euro 50,000 (or the equivalent in your Account currency) in a 30-day period unless a larger amount has been agreed and authorised by us.

4.3.14. We have the right to reject a withdrawal request, at our discretion, if the suspicion arises that the funds are being withdrawn for any illegal, fraudulent or money laundering reasons, or collusion is suspected on the Account, pending the investigation thereto. The Account will be suspended until full investigation has been conducted.

4.3.15. Notwithstanding a maximum withdrawal amount as outlined in Article 4.3.13, the maximum withdrawal amount is limited by the limitations set by the payment method chosen by you when placing the deposit.

4.3.16. Prior to accepting a withdrawal, we may request that you provide legal identification including, without limitation, certified copies of passports, ID card(s) or other such documentation we deem necessary in the given circumstances. In addition, we reserve the right to conduct phone verification, face verification, or any other necessary verification procedure to confirm your identity.

4.3.17. You may only have one pending withdrawal (i.e. requested but not processed) per payment method at any one time. Furthermore, depending on the payment method used, you can make only one withdrawal request per a 24-hour period.

4.3.18. For large winnings we may distribute payouts in instalments of Euro 5,000 per day until the full payment is completed, including, but not limited to, winnings from NetEnt: Starburst Extreme game. All progressive jackpot wins will be paid in full.

4.4. Cryptocurrency Rules

4.4.1. Deposits and withdrawals can also be made in cryptocurrency, but you may not be allowed to bid or make any wagers in cryptocurrency.

4.4.2. Cryptocurrency transactions with any and all types of cryptocurrencies available on the Website may be processed by third-party payment service providers.

4.4.3. We do not guarantee and are not responsible for non-availability of any third-party payment service providers available on the Website.

4.4.4. Cryptocurrency transactions might not be available, may be interrupted, delayed or suspended due to failures, errors, omissions or loss of transmitted information that is beyond our control.

4.4.5. Cryptocurrency transactions are irreversible once initiated and cannot be cancelled or refunded due to the nature of cryptocurrency network.

4.4.6. During the deposit process, all funds will be automatically converted into the customer’s account currency (e.g., EUR, USD) and credited to the Account in fiat currency. We bear no responsibility or liability for any potential exchange rate fluctuations during the deposit process, and the customer shall be responsible for ensuring that the provided exchange rates are acceptable.

4.4.7. Due to the nature of cryptocurrency the transactions might not be instant, and the customer might receive higher or lower amount(s) in fiat currency. We are not responsible for any such fluctuations.

4.4.8. Withdrawal requests via cryptocurrencies are allowed on the Website. You may request a withdrawal to preferred cryptocurrency offered on the Website. The conversion from fiat currency to cryptocurrency occurs during the approval of such request (subject to anti-fraud, AML and various other administrative checks). Please be aware that there might be fluctuations in exchange rates between the approval of a given transaction and any crypto funds reaching your Account balance. We are not responsible for any such fluctuations.

4.4.9. You acknowledge and accept all risks that are associated with cryptocurrency transactions, including but not limited to, those arising as a result of price fluctuations and the irreversibility of transactions. You acknowledge and understand that cryptocurrency value can change dramatically depending on the market value.

4.4.10. You acknowledge that due to cryptocurrency exchange rate updates the cryptocurrency price for each potential cryptocurrency transaction may change. You agree and undertake to independently monitor and track such changes.

4.4.11. There are different types of cryptocurrencies available depending on your location. It is your responsibility to ensure that deposits and withdrawal transactions are made to correct wallets and cryptocurrency types. We are not responsible, nor are we liable for any potential losses related to incorrect selections of cryptocurrencies, wallets, etc.

4.4.12. You acknowledge that third-party payment service providers may apply restrictions to cryptocurrency transactions, including limits to the amount of cryptocurrency that you may deposit or withdraw per transaction.

4.4.13. Fees, applicable to cryptocurrency transactions, are introduced and charged directly by cryptocurrency payment providers in accordance with their respective terms and conditions. A transaction fee will be added by the cryptocurrency network to the total cost of cryptocurrency transaction.

4.4.14. Any applicable fees to be charged for the cryptocurrency transactions will be shown at the time of making a transaction, before it is confirmed by you.

4.4.15. You acknowledge and accept that any cryptocurrency transaction(s) identified as potentially high-risk may be cancelled.

4.4.16.You acknowledge that there may be some delays from third-party payment service providers, as a result of which your Account may not reflect changes related to such transaction(s).

4.4.17. You undertake to refrain from using cryptocurrency as a method for deposit and/or withdrawal in the jurisdictions where the use of cryptocurrency is restricted or banned.

4.4.18. You acknowledge to run through any additional verification procedures as may be required due to cryptocurrency transaction. These may include, and are not limited to, proof of identity and proof of address checks, suspicious transaction monitoring, AML and anti-fraud checks, any additional questions and requests to upload particular documents.

5. ACCOUNT CLOSURE

5.1. You may close your Account at any time and request a withdrawal of the balance of the Account, subject to the deduction of relevant withdrawal charges. To close your Account, you must first cancel any open bets (if applicable) and contact the Website customer support at support@alphabookbet.com. The effective closure of the Account will correspond to the termination of your agreement with us. If you have concerns regarding a possible gambling addiction, you must inform us when you request the closure of your Account.